Returns Policy

Whilst every effort goes into ensuring your order is delivered at the right time and in good shape, we recognise that there may be instances when you aren’t entirely satisfied.  We will be happy to give you an exchange or refund within 14 days.  Should you wish to do this, please return your entire purchase within 14 working days after delivery and ensure that it is unused and in it’s original condition.

Once we have received the original item that you were not satisfied with, we will either replace the item or issue a full refund. 

Important 

We will gladly replace or exchange the returned item at no extra cost to you.  In the case of refunds, the delivery fee will not be refunded unless your order arrived damaged, faulty, incorrect or not at all.  Please note that the cost of the shipping to return the goods will be for the customer’s account.

We Love To Party is completely committed to customer service and we welcome each and every compliment, complaint or suggestion.  Please send us an email at info@welovetoparty.co.za and we’ll get in touch with you.

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